Most complaints during 2012/13 were received by letter (36%) or on the Trust’s service user feedback form (36%). Another 25% were received by email. The remainder (3%) were received by telephone, in person or through Trust staff.
The total number of complaints received in the financial year, 1 April 2012 - 31 March 2013, was 638 compared with 635 received during the previous financial year (1 April 2011 - 31 March 2012). Most complaints during 2012/13 were received by letter (36%) or on the Trust’s service user feedback form (36%). Another 25% were received by email. The remainder (3%) were received by telephone, in person or through Trust staff.
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