Belfast Health & Social Care Trust
- Since 2009/10, the number of complaint issues received by the Belfast HSC Trust increased by 341 (19.2%), from 1,772 to 2,113 during 2012/13 (Table 6, Figure 3).
- During 2012/13, 2,113 complaint issues were received by the Belfast HSC Trust, of which, almost three quarters (1,566, 74.1%) were related to the Acute POC (Table 6).
- Since 2009/10, the proportion of complaint issues received by the Belfast HSC Trust relating to the Acute POC increased by 12.4 percentage points, from 61.7% (1,094) to 74.1% (1,566) during 2012/13.
Northern Health & Social Care Trust
- Since 2009/10, the number of complaint issues received by the Northern HSC Trust increased by 198 (30.1%), from 658 to 856 during 2012/13 .
- During 2012/13, 856 complaint issues were received by the Northern HSC Trust, of which, over half (469, 54.8%) were related to the Acute POC.
- During the last four years, the proportion of complaint issues received by the Northern HSC Trust relating to the Elderly Services POC increased by 3.7 percentage points, from 6.5% (43) in 2009/10 to 10.2% (87) in 2012/13 .
South Eastern Health & Social Care Trust
- Since 2009/10, the number of complaint issues received by the South Eastern HSC Trust increased by 482 (49.3%), from 977 to 1,459 in 2012/13.
- During 2012/13, 1,459 complaint issues were received by the South Eastern HSC Trust, of which, almost half (711, 48.7%) were related to the Acute POC.
- During the last four years, the proportion of complaint issues received by the South Eastern HSC Trust relating to the Acute POC decreased by 10.3 percentage points (from 59.0% (576) in 2009/10 to 48.7% (711) in 2012/13), whilst the proportion of complaint issues with no POC assigned increased by 13.0 percentage points (from 11.9% (116) in 2009/10 to 24.9% (363) in 2012/13) .
Southern Health & Social Care Trust
- Between 2009/10 and 2012/13, the number of complaint issues received by the Southern HSC Trust increased by 98 (13.2%), from 741 to 839 .
- During 2012/13, 839 complaint issues were received by the Southern HSC Trust, of which, almost three fifths (486, 57.9%) were related to the Acute POC.
- Since 2009/10, the proportion of complaint issues received by the Southern HSC Trust relating to the Mental Health POC increased by 5.5 percentage points, from 4.9% (36) to 10.4% (87) in 2012/13.
Western Health & Social Care Trust
- Since 2009/10, the number of complaint issues received by the Western HSC Trust increased by 104 (21.4%), from 487 to 591 in 2012/13 .
- During 2012/13, 591 complaint issues were received by the Western HSC Trust, of which, almost three fifths (343, 58.0%) were related to the Acute POC.
- During the last four years, the proportion of complaint issues received by the Western HSC Trust relating to the Acute POC increased by 14.1 percentage points, from 43.9% (214) in 2009/10 to 58.0% (343) in 2012/13.
Notes to editor
This statistical release summarises information collected on complaint issues received by the six Health & Social Care (HSC) Trusts in Northern Ireland, including the Northern Ireland Ambulance Service (NIAS), during the year ending 31st March 2013. It also includes information on complaints received by the HSC Board and the 1,500 Family Practitioner Services (FPS) in Northern Ireland.
Readers are asked to note that a single communication regarding a complaint may refer to more than one issue. In such cases each individual complaint is recorded separately for Programme of Care (POC) and Subject.